Last updated: 2/2/2026
YourTown is committed to protecting your privacy and being transparent about how we collect and use personal data.
This policy explains what information we collect, how we use it, and your rights under UK data protection law.
Who we are
YourTown is a project providing shared digital infrastructure for towns and places.
For the purposes of UK data protection law, YourTown is the data controller for personal data collected through this website.
If you have any questions about this policy or how your data is used, you can contact us at:
privacy@yourtown.org.uk
Information we collect
As this site is currently in an early stage, we collect very limited personal data.
We may collect:
- Contact information you choose to provide, such as your name and email address when you contact us or use live chat.
- Usage data, collected through analytics tools, such as pages visited and general interaction with the site. This data is collected in an aggregated and anonymised form where possible.
We do not knowingly collect special category data.
How we use your information
We use your information only where necessary and proportionate, including to:
- Respond to enquiries or messages you send us
- Understand how the website is used so we can improve it
- Monitor and improve the performance and reliability of the site
We do not sell personal data or use it for advertising purposes.
Legal basis for processing
Under UK GDPR, we rely on the following lawful bases:
- Consent, where you choose to provide information or accept analytics cookies
- Legitimate interests, where processing is necessary to operate and improve the website, and those interests are not overridden by your rights
Cookies and analytics
This website uses cookies to ensure it functions properly and, if you consent, to collect anonymous analytics data.
You can choose whether to allow analytics cookies. If you decline, your activity will not be tracked. A single cookie will be stored to remember your preference.
For more information, please see our Cookie Notice.
Use of HubSpot
We use HubSpot to manage enquiries, live chat, and basic analytics.
Any personal data submitted through forms or live chat may be stored securely within HubSpot’s systems. HubSpot acts as a data processor on our behalf and processes data in accordance with applicable data protection laws.
Data retention
We retain personal data only for as long as necessary for the purposes it was collected, or to meet legal or operational requirements.
If you contact us, we may retain correspondence for a reasonable period to ensure continuity and accountability.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where appropriate
- Object to or restrict certain types of processing
- Withdraw consent at any time, where consent is the legal basis
To exercise these rights, please contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Changes to this policy
We may update this policy as the platform develops. Any changes will be published on this page, with the updated date clearly shown.